Using this web site

Service status

Planned service interruption

Server room power down - 21st March 2015 08:00 GMT to 22 March 2015 18:00 GMT
Installation of a new Uninterruptable Power Supply and reorganisation of infrastructure within our server room will mean that our web sites and services will not be available during the majority of the weekend. It is hoped that the work will be completed on Saturday but may run into Sunday. Further details will appear here as the schedule of work is progressed.

Update - 23rd March 2015 15:30
The above work unfortunately over-ran due to a failed router requiring delivery of replacement parts. These have now been installed and we are again connected to the internet. The load balancing switch (see below) is currently not supporting SSL access so access to data downloads and certain dynamic content is therefore still currently unavailable.


Unplanned issues

Outage - 1st March, 2015 22:00 ongoing (intermittent)
Equipment that handles SSL (https) secure access to our web site is occasionally failing. During outages access to data will not be available and service should be considered at risk. Please accept our sincerest apologies for the inconvenience being caused.

Update - 24th March, 2015 15:00
It is planned to replace the faulty load balancer on 25th March, 2015 at 08:30. We expect the work to take 30 minutes and our web sites and services will be unavailable during this work. Secure SSL (https) access to our web site will be restored on completion of this work. Please accept our apologies for the inconvenience being caused.

Update - 25th March, 2015 10:00
The faulty load balancer has been sucessfully replaced. SSL access to our web site has been restored.


 


We continuously monitor our web site for issues that may affect your use of our sites and services. If you are experiencing any difficulty using our web site then please do not hesitate to contact us or email our Web Master.

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