Your satisfaction is important to us

The British Oceanographic Data Centre is committed to providing a quality service. However, despite our best efforts, things may go wrong. Your satisfaction is important to us so we would like an opportunity to put things right as soon as possible. Our complaints procedure is described below and is also available to download

Download an Adobe PDF version of the BODC complaints procedure Adobe PDF version of the BODC complaint procedure (72 KB)

Our complaints procedure

If you are dissatisfied with our service, please contact the BODC staff member who you initially dealt with, in the first instance.

If you are dissatisfied with their response, please write to

Enquiries Officer
British Oceanographic Data Centre
Joseph Proudman Building
6 Brownlow Street
Liverpool L3 5DA, UK

Fax: 0151 795 4912

In your correspondence, describe the complaint clearly with suggestions on how you think we could sort things out. Please include your full name and contact details, so we can get back to you.

Our Enquiries Officer will investigate and respond to your complaint.

In the unlikely event that you remain unhappy, you can ask for your complaint to be referred to our Director who will complete a review and write to you with a full and swift response.

If you remain dissatisfied, you may

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